THUNDERVILLE LASER SHOP
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  • More
    • Home
    • Awards
      • Plaques
      • Impress Acrylic
      • Showcase Acrylic
      • Crystal Rectangle
      • Accent Glass
      • Black Reflection Glass
      • Contemporary Glass
      • Platinum Glass
    • Product Listings
      • Blanton's Bourbon
      • Gift Ideas
      • Slate
      • Drinkware & Mugs
      • Cutting Boards
      • Knives
      • Golf
      • Coasters
      • Glassware
      • Wine Gifts
    • Get Started
    • About
      • About
      • Terms of Service
      • Return & Refund Policy
THUNDERVILLE LASER SHOP

Signed in as:

filler@godaddy.com

  • Home
  • Awards
    • Plaques
    • Impress Acrylic
    • Showcase Acrylic
    • Crystal Rectangle
    • Accent Glass
    • Black Reflection Glass
    • Contemporary Glass
    • Platinum Glass
  • Product Listings
    • Blanton's Bourbon
    • Gift Ideas
    • Slate
    • Drinkware & Mugs
    • Cutting Boards
    • Knives
    • Golf
    • Coasters
    • Glassware
    • Wine Gifts
  • Get Started
  • About
    • About
    • Terms of Service
    • Return & Refund Policy

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Return & Refund Policy

1. Return & Refund Eligibility

  • Custom engraved items (including logos, text, and branding) are non-refundable unless there is a severe defect or an engraving error caused by Thunderville.
  • If an order arrives damaged or incorrect due to our mistake, we will correct the issue at no additional cost or void charges as needed.
  • Bulk orders cannot be returned or refunded due to changes of mind, ordering errors, or incorrect information provided by the customer.


2. Order Accuracy & Customer Responsibility

  • Clients are responsible for ensuring all submitted artwork, logos, and engraving details are correct before production.
  • Thunderville Laser Shop is not responsible for errors in customer-provided files, spelling mistakes, or incorrect order details.


3. Reporting Issues & Defects

  • Any issues with your order must be reported within 5 days of delivery.
  • To report a defect, contact us via our contact form with your order number and clear photos of the issue.


4. Replacement & Resolution Process

  • If a defect or engraving error is verified, we will offer a replacement of the affected items or a partial refund based on the nature of the issue.
  • Returns may be required in some cases, at our discretion. If a return is requested, return shipping costs will be covered by Thunderville for verified defects.

Returns & Refund Contact Information

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